Leader of Innovation
and Performance |
| The FSCC Shared Branching Network has more delivery channels for members than any other shared branching network. FSCC is financially sound with nearly $14 million in capital reserves. This allows FSCC the flexibility to act quickly to improve technology and services to participating credit unions. FSCC’s mission is to make credit unions the most convenient financial institutions in the country. Therefore, FSCC provides multiple access points including a 24/7 call center, shared branch self-service kiosks and retail kiosks. FSCC is the network that facilitates tireless research catered to meet the needs of its credit unions. FSCC’s credit unions can be assured that strategic relationships, products and services have been evaluated in order to meet these needs. FSCC was incorporated to provide a true cooperative network, owned and controlled by credit unions. As a result of sound business practices and a team of professionals, the network is able to maintain a competitive position within the industry, while returning profits to its shareholders on an annual basis. FSCC has returned over $13 million to its members through patronage dividends, rebates and return of capital. |
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Membership Growth |
| FSCC credit unions enjoy a higher level of membership growth. The credit union marketplace can be challenging, demanding and very competitive. With FSCC, credit unions can attract and retain members by providing additional delivery channels. Members' increased demand for access and convenience is demonstrated through their acceptance of remote service delivery. While branch locations continue to be the preferred delivery channel for consumers, remote banking is also another consumer-driven option. Recent research suggests that self-service banking is expected to soar by the year 2010. Consumers are performing 100 million self-service transactions every day and are predicted to conduct nearly 60 billion self-service transactions annually. Members can make deposits, withdrawals, loan payments and perform a variety of other financial transactions worldwide, in an on-line, real-time mode. Ask any consumer and you will find the number one reason for choosing their primary financial institution is convenience. By offering shared branching services, there is no need for members to leave their credit union and join a bank for convenience. Credit unions have the ability to retain members who are relocating or retiring. |
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Mobile Banking |
| Grow Your Business with Mobile Banking - Mobile Banking is the latest new product offering from PSCU Financial Services and our partner Financial Service Centers Cooperative, Inc. Shared Branching Network (FSCC). Credit unions can grow transactions, membership and loyalty as well as differentiate themselves from their competition with this innovative new product that lets your members take their services $B!H(Bto go.$B!I(B Our feature-rich Mobile Banking solution has significant benefits for credit unions. Mobile banking has been shown to increase new accounts, reduce costly call center calls, attract a younger demographic that will help diversify your existing account base, increase member stickiness, and enhance member relationships. |
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Retail Kiosks |
| FSCC's stated goal has always been to aggressively expand its network, providing credit union members access for financial transactions where they live, work or play. The partnership with 7-Eleven® represents a landmark in reaching millions of shared branch credit union members across the country. Members have the capability to access various accounts that allow them to perform an extensive list of financial transactions in English and Spanish. This list includes deposits, withdrawals, transfers, loan payments, loan advances and more. Select 7-Eleven stores are equipped with self-service kiosks known as Vcom® Units (Virtual Commerce Units). The kiosks have built-in security features and unique member verification procedures. Deposited checks are scanned using a 21 point checklist to detect problems. In addition, FSCC's 24/7 call center support for members will be available at the Vcom Units. Vcom Units can be located by visiting www.cuswirl.com or by calling (888) 287-9475. |
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Disaster Recovery
Preparedness and
Business Continuity Plan |
| Disasters come in many forms. Events that cause the credit union to be disconnected from its members can occur at their headquarters, data center, call center and branches. Credit unions should also consider disasters that occur in different regions, which may effect members outside the credit union’s proprietary area. Business continuity is the ability to continue delivery of services in the event of any unplanned disruption. Disaster recovery is the ability to restore critical business systems at the time of a disaster. FSCC can provide business continuity planning in almost any disastrous situation. This plan can also be customized to accommodate non-shared branching credit unions. FSCC’s disaster recovery and business continuity tools include Virtual Private Network (VPN) connectivity to alternate credit union sites, 24/7 call center and help desk, wireless kiosks, off-line procedures and the automated settlement process, a system that is utilized to transfer funds from one credit union to another. |
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Call Center |
| In today's world, reducing the cost of expenses is a crucial part of operating a credit union. The call center works around the clock to ensure member satisfaction. By joining the network, FSCC credit unions automatically receive access to the 24/7 call center. Customization options are also available. Utilizing the call center means there is no need for additional staff, therefore reducing operation costs. All representatives are specially trained to perform an extensive list of services that do not require a member to visit a branch. The call center is located in the United States and provides assistance in English and Spanish. Members who serve in the military, travel or reside overseas have access to the call center as well. All conversations are recorded for quality assurance. Rest assured that the call center remains open regardless of weather or other disruptions. This feature will allow members to inquire about their accounts after normal credit union business hours. The call center can be a critical tool during disastrous situations |
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Innovative Solutions |
| FSCC introduced a variety of innovative solutions for shared branching: 24/7 shared branching kiosks, a 24/7 call center, on-line fraud protection tools, Virtual Private Network (VPN), the automated adjustment system, Credit Unions for Kids Gift Card and the Disaster Recovery Preparedness and Business Continuity Plan. FSCC introduced 24/7 kiosks into the shared branching network more than three years ago. The self-service branch enables millions of credit union members to conduct surcharge-free transactions in branches, retail stores and select employee group (SEG) locations. Just as convenient, the retail kiosks provide the same benefits, with locations in select 7-Eleven stores nationwide. These retail kiosks are called Vcom Units. The call center, which is operated by Digital Dialogue, a PSCU company, provides all participating credit unions with 24/7 access, allowing members to conduct transactions and inquire about their accounts. FSCC’s online fraud protection tools are supplemented with an array of reports and online tracking solutions. A wide variety of connection options are offered including the economical Virtual Private Network (VPN). The ability to connect to the FSCC switch through a VPN can significantly reduce telecom charges. |
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Marketing Services |
| FSCC credit unions have access to a variety of marketing services offered by the network. FSCC helps credit unions promote shared branching to their members as well as their own shared branch outlets. FSCC offers free demographic analysis to participating credit unions. This service provides a map which shows where the credit union's members live and how close they live to a shared branch. This information serves an important role in making the decision to implement shared branching services in the credit union. FSCC was the first network to offer a direct mail program to participating credit unions. The objective of this service is to increase income and shared branching brand awareness. This marketing vehicle reduces the overall expenses associated with marketing the CU Services Centers®. FSCC provides participating credit unions a toll-free branch locator service for members at (888) 287-9475. FSCC also provides an on-line branch locator service at www.cuswirl.com. Participating credit unions have the option to link their website to FSCC's branch locator website. |
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CU For Kids
Gift Card Program |
| Celebrate the spirit of giving through FSCC's partnership with the Children's Miracle Network (CMN). Funds raised by using the Credit Unions for Kids Gift Card program support new facilities, equipment, research programs and patient services benefiting 17 million children annually. FSCC will donate, in the name of each credit union, $0.50 for every gift card the credit union purchases and another $0.50 once the card is activated. The gift card can be used at a variety of locations worldwide. The purchaser may choose the value of the card from $25 to $500. Credit unions will find the implementation process quick and easy. Gift cards are gaining popularity with all consumers and over 75% of consumers buy an average of three gift cards during holiday seasons. FSCC believes in the credit union philosophy of "people helping people." This attitude accurately reflects the role of Children's Miracle Network and the Credit Unions for Kids program. |
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Credit Union Kiosks |
| FSCC shared branching kiosks can provide on-us and shared branch transactions in a cost-effective way. The kiosks allow credit unions to serve their members conveniently and efficiently. Kiosks are designed to offer a full range of financial services to credit union members and can be located in an existing credit union branch, retail store or at a select employee group (SEG) location. The kiosks are a great way to generate income as a shared branch, while relieving pressure at busy branches. Security and innovative features for the kiosks are in place, such as check 21 certification for deposits, wireless connectivity and an ability to be deployed quickly. Members can perform a variety of shared branch transactions on multiple accounts such as loan payments, deposits, transfers, cash withdrawals and more. In addition to providing extra locations as well as help with overflow of branch transactions, kiosks serve as a disaster recovery and business continuity tool. |
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