FSCC Difference

 Financial Service Centers Cooperative, Inc. (FSCC)

     Fastest Growing Shared Branching Network

·         1,900 branches worldwide including Japan, South Korea, Puerto Rico, Italy and Germany

·        Added 120 branches in 2002

·        195 branches added in 2003 

·        209 branches in 2004

     FSCC is a true Cooperative

·        In 2001 (our first full year as a cooperative) we returned $1.1 million to Outlet Owner shareholders based on transaction volume

·        In 2002, we returned $1.3 million

·        2003, over $1.2 million was returned to our Outlet Owner shareholder

·        2004, nearly $1.5 million was returned

     Financially Sound

·        FSCC has over $9 million in capital reserved specifically for developing its network and supporting its credit unions 

·        FSCC has the resources and technology to manage growth

     FSCC is directly controlled by credit unions

·        Credit unions with FSCC enjoy direct control with the system

·        Network operations are centralized so credit unions can call FSCC directly for assistance in resolving problems

·        There are no unnecessary layers or third parties between the credit union and FSCC

     Operational and Technical Support

·        Technical support available on the east and west coasts with extended hours

·        Experienced staff – our management team has over 175 years of experience with credit unions, shared branching and EFT processing

·        In 2003 FSCC conducted 285 User meetings and trainings at no charge for our credit unions

·        NEW  24/7 Call Center Customer Support for FSCC Credit Unions

     FSCC works with some of the largest credit unions in the country

·        Our participating credit unions range in asset size from $8 million - $4.5 billion

·        Average asset size is $400 million and the average membership is 45,000

·        Total participating credit union assets exceed $92 Billion with 9.5 million members

     Automated Adjustment System

·        This system automates the previously manual process of adjustments between credit unions and significantly reduces the back office workload 

     Secret Shopper

·        The purpose of this program is to provide an “early-warning system” to the Network Credit Unions to help uncover and correct problems before they create unhappy members and impact business 

·        FSCC secret shops every FSCC Outlet and credit union call center each year

     Member Awareness Analysis

·        On an annual basis FSCC contracts with the Credit Union National Association to perform a survey to 4,000 members to determine their awareness and use of shared branching

     Marketing and Analysis Services

·           Low cost direct mail marketing program

·           Free demographic analysis of members and branches

·           Web Services – access to transaction reports, policies and procedure manual, marketing and training materials

     Branch Locators

·        Toll free phone number 888-CUSWIRL

·        Website access www.cuswirl.com

     Shared Branching Outlets

·        FSCC pioneered the outlet concept, utilizing credit union’s existing branches

·        No additional Fees to add a branch

·        Outlet Start up Kits

–        Branch signage

–        Manuals

–        Brochures

–        Account Cards

  Integrated Call Center

·        Call Center outlet allows FSCC credit unions to offer most shared branch services around the clock, without additional staff.

·        Most services available at a physical credit union outlet will be accessible

·        Can be used as a primary call center, to extend hours of your own call center, or as back up for disaster recovery

  NEW   Self Service Branch (Kiosk) 

·        Expanded services to Members in existing branches or SEG Groups

·        Interfaces to shared branching

·        Check 21 compliant

     Technical Enhancements

·           Stand in at the Switch

·           Transaction Tracking at the Switch

·           Memo Field