CU Service Centers Network is now available at selected 7-Eleven stores that have Vcom units (self service branch kiosks) where your credit union members can access their accounts. They'll be able to perform many transactions they would normally perform with a teller with the added convenience of doing their banking 24 hours a day, 7 days a week!
How do I find these locations?
You can find these locations on the internet at cuswirl.com, on your web enabled mobile phone at m.cuswirl.com, or by calling the voice locator at 888.CU.Swirl.
What is a Vcom® Unit?
The user-friendly Vcom Units have been stationed at 7-Eleven stores from coast to coast for almost five years. They are similar to a self-service kiosk, as the Vcom Units perform an extensive list of shared branching services.
What types of shared branching services are available on a Vcom® Unit?
Is there a surcharge for a shared branching transaction at a Vcom® Unit?
No, the Vcom Unit will not charge a fee for performing a shared branching transaction.*
*Although CU Service Centers does not charge the member, the credit union may charge a fee for the use of shared branching. If you use a Vcom as an ATM you may be charged a fee by the ATM operator. In order to insure you are not charged the ATM fee, choose CU Service Centers from the on-screen menu.
What information is needed to begin using the Vcom® Unit?
The name of your credit union
The member's account number
A debit, credit or check card from any institution or a valid State ID/Driver's License with a magnetic strip on the back
How easy is it to access credit union accounts?
It is very easy and secure. All the member has to do is answer a few security questions and then pick a PIN number to be used for future visits.
Is there a location guide for the Vcom® Units where shared branching transactions can be performed?
You can find them on the internet at www.cuswirl.com, on your internet enabled mobile phone at m.cuswirl.com, and by calling (888) CU.SWIRL (287-9475).
How many Vcom® Units are currently available?
There are over 2200 Vcom Units from coast to coast.
Is there assistance available at the Vcom® Unit for questions?
Yes, a phone will be available on the Vcom Unit. It will connect members to the help desk in case there is a problem with the Vcom Unit or to answer any questions.
Can I access the Vcom® Units 24 hours a day?
Yes, all 7-Eleven stores with Vcom Units are open 24 hours a day, 7 days a week.
7-Eleven and Vcom are registered trademarks of 7-Eleven, Inc.