FOR IMMEDIATE RELEASE
Contact: Bill Prichard
Manager, P.R. & Corp. Comm.
CO-OP Financial Services
800.782.9042, ext. 3450
CO-OP FINANCIAL SERVICES AND DIEBOLD, INCORPORATED, PARTNER ON TEST OF TWO-WAY VIDEO SUPPORT FOR ATMs
Companies Announce Next Step in Member Convenience
RANCHO CUCAMONGA, Calif. (May 1, 2012) –
RANCHO CUCAMONGA, Calif. (May 1, 2012) – CO-OP Financial Services is partnering with Diebold, Incorporated (NYSE: DBD), to provide greater personalized service and convenience to credit union members by testing two-way video member service on CO-OP Network at Diebold automated teller machines (ATMs).
“As ATMs continue to provide more capabilities to the user, two-way video support is the next step in ensuring the member can conduct their business quickly and easily,” said Stan Hollen, President/CEO, CO-OP Financial Services. “This initiative is an extension of the partnership formed between CO-OP Financial Services and Diebold to deliver enhanced self-service capabilities for the member and complete ATM management services for the credit union.”
CO-OP Financial Services and Diebold, Incorporated, are jointly developing a path toward delivery channel optimization, where sales, additional teller functions and customer service can be migrated to self-service endpoints. The goal of the partnership is to enable credit unions to reduce costs and expand their channels while maintaining a high level of personal service.
The new capability is designed to provide financial institutions the opportunity to expand the member relationship. The service will also facilitate additional call center services such as transfers and account opening. The member can connect to a call center customer service representative for real-time, “face-to face” interaction via two-way video. The service integrates with either a credit union call center or, for 24/7 member service, the CO-OP Member Center. CO-OP Financial Services will provide the terminal driving capability and network access, and Diebold will provide member identification and video services to support the two-way video capabilities.
About CO-OP Financial Services
Based in Rancho Cucamonga, Calif. and founded in 1981, CO-OP Financial Services is the industry leader in access and convenience products for credit unions. CO-OP connects credit union members to their accounts through network, payment processing, e-commerce, shared branching and call center services. With more than 3,500 credit union members, 30 million cardholders, 28,000 surcharge-free ATMs, 4,500 shared branch locations and more than two billion annual transactions, CO-OP Financial Services offers the tools, counsel and leadership to help credit unions prosper. To learn more, visit www.co-opfs.org.
Tue, May 1, 2012
by Bill Prichard