Absolute Reliability.
24/7/365 Availability.
CIMple Call Center utilizes Total Member Care, the best Member Relationship Center in the industry. Their live call centers handle questions and transactions for your members 24 hours a day, 365 days a year. They maximize each member interaction as they provide immediate account information, conduct transactions, check rates, and cross-sell products. Through handling hundreds of general and specific information queries daily, the representatives have no limits to the types of calls they can service.
Additionally, with decades of experience, Total Member Care has developed unparalleled processes to coordinate numerous member services across a multitude of conduits: in-person, via phone, online, web-based chat, and through shared branching channels.
Answering the Call All the Time
Credit union members want user-friendly access to your services and support representatives. And they want this at any time, day or night, and via multiple channels.
With CIMple Call Center, you can seamlessly provide this critical support to your members while reducing the need to expand your hours of operation or your existing call center infrastructure.
CIMple Call Center by Total Member Care benefits:
- Improve member service and loyalty through more personalized service and faster response times.
- Reduce expenses – efficiently use technology and staff for call center activities.Provide a built-in redundancy plan to anticipate business disruptions or staff shortages.
- Increase service levels as employees will be able to spend more quality, productive time with your members.
Two Call Center Options to Suit Your Needs
Basic Custom
Shared Toll-free Number X
Transfers/Inquiries X X
Payments X X
Rates X X
Loan Applications X X
Withdrawals X
Cross-Selling X
Loan Decisioning and Processing X
New Account Opening X
Dedicated Toll-free Number X
Learn More
Contact us today at 1-888-372-2669 or submit a contact request form to learn how CIMple Call Center can give you and your members added value, convenience and peace of mind.